Everything your practice needs, included in every seat
No add-ons and no feature tiers: every business gets all of BookNavio.
📅 Online booking, 24/7
Online booking, 24/7
Clients book, reschedule and pay from your own branded booking page. Only real open times show, across every practitioner and location.
- ✓ Your logo, colours and address on the page
- ✓ Book by service, by practitioner or by first available time
- ✓ Deposits or full payment online
- ✓ Recurring appointments and group classes
- ✓ Short link, website button and QR code
🗓 Calendar & scheduling
Calendar & scheduling
Day, week and month views with a column for every practitioner. Split shifts, multiple locations and time off are built in.
- ✓ Drag-free “click an open time” booking for the front desk
- ✓ Working hours per practitioner and location
- ✓ Holiday closures and time-off requests with approval
- ✓ Padding before and after each treatment
📍 Multiple locations
Multiple locations
Run every clinic, salon or studio from one platform. Clients pick the location when they book, and each location keeps its own hours, team and sales tax.
- ✓ Unlimited locations at no extra cost: you only pay for seats
- ✓ Own address, phone, opening hours and holiday closures per location
- ✓ Practitioners can work at several locations on different days
- ✓ A location in another province charges that province’s GST/HST, PST or QST
- ✓ A booking link and QR code for each location
- ✓ Calendar and reports for one location or all of them
🩺 Charting & treatment notes
Charting & treatment notes
Write SOAP and treatment notes from templates in seconds. Sign to lock them; add dated addenda later. Mark areas on a body diagram.
- ✓ SOAP, physio, massage, chiro, counselling (DAP), colour cards and more
- ✓ Draft → signed and locked, with addenda
- ✓ Body diagram and 0–10 pain scale
- ✓ Print or save as PDF
📝 Intake forms & e-signatures
Intake forms & e-signatures
Health history, consent and privacy forms go out with the booking confirmation. Clients sign on their phone before they arrive.
- ✓ Ready-made templates for every kind of practice
- ✓ Send before the first visit or before every visit
- ✓ Signatures, typed names, dates and IP stored
- ✓ Build your own with plain-text questions
🗂 Client files
Client files
Everything about a client on one screen: visits, forms, chart notes, documents, packages, insurance and balance owing.
- ✓ Private documents (referrals, imaging, photos)
- ✓ Share files with the client’s own account
- ✓ Alerts and private notes on top
- ✓ Full history of every visit
🎥 Video visits
Video visits
Mark a service as a video visit and clients get a private link that opens 15 minutes before. No downloads, works in any browser.
- ✓ Built-in secure video room, or your own Zoom / Meet / Teams link
- ✓ Join links in confirmations and reminders
- ✓ Practitioner “Start visit” button on the appointment
💳 Payments & checkout
Payments & checkout
Take cards online, record terminal, cash and e-Transfer payments at the desk, and email receipts in one click.
- ✓ Stripe, Square or PayPal for card payments
- ✓ Interac e-Transfer with automatic instructions
- ✓ Debit and credit terminals, cash, cheque
- ✓ Pay-by-link by email or text
🎁 Packages, memberships & gift cards
Packages, memberships & gift cards
Sell visit packages and monthly memberships, and issue gift cards with codes. Balances count down automatically.
- ✓ “5 massages for the price of 4” packages
- ✓ Monthly memberships with visits each month
- ✓ Gift cards emailed to the recipient
- ✓ Gift cards and packages used at checkout
🧾 Insurance receipts & claims
Insurance receipts & claims
Official receipts with your practitioner’s designation and registration number, plus a claims tracker for direct billing.
- ✓ Receipts clients can submit to their insurer
- ✓ Track submitted, paid, partly paid and denied claims
- ✓ Insurer payments applied to the visit
- ✓ Coverage details collected when clients book
⏳ Waitlist that fills gaps
Waitlist that fills gaps
When someone cancels, everyone waiting for that service and day is emailed and texted straight away. First to book gets it.
- ✓ Clients join from the booking page
- ✓ Morning, afternoon or evening preferences
- ✓ Automatic offers on cancellations and moves
🔔 Reminders, reviews & rebooking
Reminders, reviews & rebooking
Automatic email and text reminders cut no-shows. After the visit, clients rate it, and happy clients are invited to review you on Google.
- ✓ Email and SMS reminders, timed your way
- ✓ One-tap star rating after each visit
- ✓ Google review invitations for 4–5 stars
- ✓ “Time for your next visit” recall emails
🛍 Products & inventory
Products & inventory
Sell retail products at checkout or as a walk-in sale. Stock counts down and warns you when it runs low.
- ✓ Products with SKU, price and cost
- ✓ Low-stock warnings
- ✓ Pay with any method or a gift card
👥 Staff portal & commissions
Staff portal & commissions
Every practitioner gets their own login: their schedule, clients, chart notes, time off and commissions, on phone or desktop.
- ✓ Permissions for what staff can see and change
- ✓ Commission rates per person and per service
- ✓ Team chat and staff email
- ✓ Time-off requests and approvals
📈 Reports & marketing
Reports & marketing
Sales, visits, no-shows, top services, staff performance and payments by method, plus newsletters to clients who opted in.
- ✓ Dashboard with any date range
- ✓ CSV exports for your accountant
- ✓ Newsletters with your branding (CASL-friendly opt-in)
- ✓ Text message templates
🔒 Security & privacy
Security & privacy
Each business gets its own private database. Two-step sign-in for the team and a privacy log of who opened which client file.
- ✓ A separate database for every business
- ✓ Two-step sign-in (app or email code)
- ✓ Privacy log for PIPEDA and provincial health-privacy rules
- ✓ Canadian owned and operated
Start your free 30-day trial
No card charged for 30 days. Set up in an afternoon; we help you move your clients over.
$69.99/month for the first seat · $29.99 for each extra seat · cancel any time